How SamSoyombo.com handles your information.

1. Who we are

SamSoyombo.com is part of the Sam Soyombo Career Pathways ecosystem, providing career development resources, structured reflection pathways, personal development content, and links to related initiatives including SCOPE and RILayer.

References to “we”, “us”, and “our” in this policy refer to SamSoyombo.com and the relevant services operated through this website.

2. Information we collect

We may collect information that you provide directly, information generated through your use of the website, and limited technical information needed to operate and protect the site.

Information you provide

• Name and contact details when you complete a form or enquiry.
• Email address, phone number, or organisation details where provided.
• Information included in messages, enquiries, attachments, or support requests.
• Information you choose to provide when using contact forms, booking forms, or reflection tools.

Technical information

• IP address, browser type, device type, and approximate location.
• Pages visited, referring pages, time spent on pages, and site interaction data.
• Security, error, and server log information used to maintain the website.

3. How we use your information

We may use information to:

• Respond to your enquiry or request.
• Provide information about relevant resources, services, or pathways.
• Operate, maintain, secure, and improve the website.
• Understand how visitors use the website and improve user experience.
• Manage contact forms, booking requests, partnership enquiries, and service communications.
• Protect the website from spam, misuse, fraud, or security risks.
• Comply with legal, regulatory, or administrative obligations.

4. SCOPE and reflection tools

SCOPE is a structured reflection workspace designed to help users articulate situations, separate facts from assumptions, recognise pressure, and clarify next steps. It does not provide clinical, legal, financial, or emergency advice.

If you use SCOPE or any connected reflection tool, you should avoid entering unnecessary sensitive information unless it is essential to the context you are trying to clarify.

Where information is submitted through SCOPE, contact forms, or related tools, it may be processed to provide the service, improve functionality, maintain safety boundaries, and respond to support requests where applicable.

5. Legal basis for processing

Where UK GDPR or similar data protection law applies, we rely on one or more lawful bases depending on the context:

• Consent — where you choose to submit a form or agree to receive communications.
• Contract — where information is needed to provide a requested service.
• Legitimate interests — to operate, secure, improve, and understand use of the website.
• Legal obligation — where we must keep or disclose information to comply with the law.

6. Sharing your information

We do not sell your personal data.

We may share limited information with trusted service providers who help us operate the website and related services. These may include:

• Website hosting providers.
• Form, booking, or enquiry management platforms.
• Email and communication tools.
• Analytics or security services.
• Professional advisers where necessary.

We may also share information if required by law, regulation, legal process, or to protect rights, safety, or security.

7. Cookies and analytics

This website may use cookies and similar technologies to help the site function, understand visitor behaviour, improve performance, remember preferences, and support analytics.

You can usually manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

If third-party tools such as analytics, embedded forms, videos, or external platforms are used, those services may set their own cookies according to their own privacy policies.

8. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including to respond to enquiries, provide services, maintain records, meet legal obligations, resolve disputes, and protect the website.

Retention periods may vary depending on the type of information and the nature of the interaction.

9. Your data protection rights

Depending on where you live and which data protection laws apply, you may have rights to:

• Request access to your personal information.
• Ask for inaccurate information to be corrected.
• Ask for your information to be deleted in certain circumstances.
• Ask us to restrict or object to certain processing.
• Request a copy of your information in a portable format.
• Withdraw consent where processing is based on consent.

If you wish to exercise these rights, please contact us using the contact details below.

10. Children and young people

SamSoyombo.com includes resources that may be relevant to young people, parents, educators, and youth development. We encourage parents, guardians, and responsible adults to support young people in using online resources safely.

We do not knowingly collect personal information from children where parental consent is required by law. If you believe a child has provided personal information without appropriate consent, please contact us so we can review and take appropriate action.

11. Contact us

If you have questions about this Privacy Policy or how your information is handled, please contact us through the website contact page.

Contact SamSoyombo.com